Customer Implementation Specialist (US Payroll)

TL;DR

Customer Implementation Specialist (US Payroll): Leading onboarding, implementation, and training for small and medium-sized clients using hirify.global’s HR and payroll platform with an accent on customer communication, process design, and adoption. Focus on managing complex implementations, coordinating multiple stakeholders, and helping clients successfully go live within their first 60–90 days.

Location: Permanently remote from Manila, Philippines, with occasional in-person meetings in Metro Manila.

Company

hirify.global is a high-growth Series B HR technology company building an all-in-one HR, payroll, and hiring platform for hourly-workforce businesses.

What you will do

• Define implementation programs, timelines, stakeholders, deliverables, and technical requirements for small and medium-sized clients.
• Own assigned implementations end-to-end, including software setup, training, adoption, and successful go-live.
• Lead daily kickoff calls, set expectations, and communicate progress with Account Executives and Customer Success Managers.
• Design complex processes, configure solutions, and answer user questions as a hirify.global expert.
• Track client activity, notes, and next steps while assisting with escalations and high-severity requests.
• Improve onboarding programs, templates, documentation, tools, and customer communications based on feedback.

Requirements

• At least 3 years of customer-facing implementation experience onboarding clients for a SaaS company, preferably with larger or more complex implementations.
• Experience with US payroll in an implementation role or in-house payroll operations.
• Customer-facing HR or payroll experience at a PEO, accounting firm, or similar organization may be considered.
• Project management, analytical, organizational, and communication skills, including the ability to explain complex concepts clearly.
• Basic spreadsheet and database skills with the ability to learn new tools quickly.
• Stable primary and backup internet connections of at least 20 Mbps are required, with speed-test documentation.

Nice to have

• One to three years of startup experience.
• Experience with Philippine payroll.

Culture & Benefits

• Permanently remote work with occasional in-person meetings in Metro Manila.
• Flexible paid time off and company holidays on selected major US and Philippine holidays.
• Monthly stipend, annual bonus, and performance-based bonuses.
• Company-issued device and direct payment to a bank account.
• Career fast-track opportunities and internal mobility.