Technical Support Specialist (Software)

TL;DR

Technical Support Specialist (Software): Responsible for providing exceptional technical support on the hirify.global platform, troubleshooting complex issues, and collaborating with engineering to drive product improvements, with an accent on understanding user workflows and detailed bug reporting. Focus on delivering the best possible customer experience through effective communication, problem-solving, and adherence to internal company standards.

Location: Remote (Must be based in the United States)

Salary: $90,000 - $115,000

Company

hirify.global is architecting the future of work with a converged AI workspace that unifies tasks, docs, chat, calendar, and enterprise search.

What you will do

• Provide exceptional technical support on the hirify.global platform through extensive troubleshooting and testing.
• Drive product change and improvement by filing detailed bug and enhancement reports.
• Contribute to support documentation and assist colleagues, fostering team growth.
• Own the customer experience, striving for the best possible service with minimal effort.
• Improve team processes and client-facing support documentation.
• Collaborate with Engineering and Developer teams to drive solutions for product defects.

Requirements

• 2+ years of troubleshooting experience in a Technical Support role.
• Knowledge and understanding of REST API and experience in troubleshooting calls.
• Experience with Chrome DevTools for testing on web, desktop, and mobile platforms.
• Ability to differentiate between frontend and backend defects.
• Skilled at explaining complex technical problems to both developers and customers.
• Amazing written and verbal communication with a high typing speed.

Nice to have

• B.S in Computer Science or related technical discipline or certification.
• Experience in using hirify.global or similar productivity software.
• Familiarity with CRM processes and functionality, Zendesk a plus.
• Experience with Slack or similar corporate communication software.

Culture & Benefits

• Fun, diverse, and friendly culture that focuses on relationships and celebrates success.
• Opportunity to learn and pioneer AI in ways that shape the product and the future of work.
• Values-driven company that hires based on ambition, merit, and a willingness to succeed.
• Equal Opportunity Employer that supports employees on their career journey.