Customer Service Technical Specialist

TL;DR

Customer Service Technical Specialist: Supporting customers with advanced technical issues and contributing to project-based improvements with an accent on complex troubleshooting and refining support processes. Focus on implementing new procedures, improving support systems, and analyzing recurring customer issues.

Location: Remote, United States (Arkansas or Wisconsin). Applicants may be required to appear onsite at a hirify.global office as part of the recruitment process.

Salary: $51,700.00 - $88,550.00 USD

Company

hirify.global is a global provider of professional information, software solutions, and services.

What you will do

• Perform advanced troubleshooting for a wider range of technical issues.
• Assist in the implementation of new procedures and techniques in customer support.
• Participate in projects aimed at improving support systems and processes.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.

Requirements

• Advanced troubleshooting skills for a broader range of issues.
• Ability to support technology projects aimed at improving service.
• Capability to guide and train new team members.
• Experience updating support documentation.
• Strong customer guidance and collaborative problem-solving skills.
• Analytical skills to identify patterns in technical issues.

Culture & Benefits

• Competitive Medical, Dental, & Vision Plans.
• 401(k), FSA/HSA, and Commuter Benefits.
• Tuition Assistance Plan, Vacation and Sick Time, Paid Parental Leave.
• Opportunity for bonus eligibility.

Hiring process

• Candidates must participate in interviews without the assistance of AI tools or external prompts.
• Virtual backgrounds must be removed.
• In-person interviews may be included in the recruitment process.
• Use of AI-generated responses or third-party support during interviews will be grounds for disqualification.