Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Driving the strategy of client relationships and generating new revenue opportunities for digital asset solutions with an accent on improving adoption and successful implementation. Focus on scaling the Success team by improving efficiency and driving productivity plans to treat customer success as a product at hirify.global.

Location: London, England, United Kingdom

Company

hirify.global is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage.

What you will do

• Develop and measure key performance indicators. Provide reports as needed.
• Apply data to identify trends and promote key initiatives.
• Treat customer success as a product at hirify.global, improving internal and external customer experiences.
• Lead end-to-end project plans and ensure delivery of success plans.
• Capture and summarize relevant data and suggest improvements in tools and techniques.
• Scale the Success team by capitalizing on opportunities for increased efficiency, driving productivity plans.

Requirements

• 6+ years of work experience in Customer success and GTM.
• Past project management experience.
• Multi-channel leadership experience.
• Experience building and scaling Customer Success operations.
• The ability to optimally influence and communicate cross-functionally.
• Creative problem-solving abilities.
• Passion for the Digital Assets market and technologies.

Culture & Benefits

• Competitive base salary, bonus, and stock options.
• 100% company-paid health insurance for employee, partner, and dependents.
• Computer equipment and workplace furniture to suit your needs.
• Great colleagues and inspiring startup environment.
• Benefits may vary based on location.