Technical Customer Support Agent (Edtech)

TL;DR

Technical Customer Support Agent (Edtech): Providing expert technical assistance to customers using the hirify.global platform, helping them build online training academies, publish courses, and deliver exceptional learning experiences with an accent on problem diagnosis, troubleshooting, and clear communication. Focus on translating complex technical behaviors into plain language and providing friendly, effective support across various channels.

Location: Chania (Greece) or Athens (Greece) or Limassol (Cyprus) or Remote

Company

hirify.global is a globally recognized e-learning courses platform.

What you will do

• Become an expert on the hirify.global platform, understanding its logic and workflows.
• Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As.
• Diagnose problems through structured thinking and product knowledge, escalating when needed.
• Translate complex platform behaviors into plain language for customers.
• Collaborate with teammates to share insights, solve problems, and flag issues.
• Work closely with QA, Sales, Product Management, CSM, Training, and Software Development teams.

Requirements

• Fluent English speaker with excellent verbal comprehension and written clarity.
• Curious, analytical, and energized by live problem-solving.
• Ability to explain technical concepts simply.
• Calm under pressure, able to troubleshoot in real-time.
• Highly coachable, actively seeking feedback.
• Quick learner with strong memory of complex workflows.

Nice to have

• Familiarity with SaaS tools, support platforms, or LMS products.

Culture & Benefits

• Private life and health insurance plan.
• Fully remote work available.
• Personal annual training budget.
• Annual home office allowance.
• 23 days of paid time off.
• Access to AI tools at work.