Customer Success Manager

TL;DR

Customer Success Manager: Managing a large portfolio of mid-market accounts with an accent on customer retention and satisfaction. Focus on developing strong customer relationships and implementing strategies to increase engagement and retention.

Location: 100% Remote within the United States with no office presence.

Company

hirify.global is a product company operating in the SaaS domain.

What you will do

• Develop strong relationships with customers to increase retention and satisfaction.
• Manage a large portfolio of 100-200 mid-market accounts.
• Implement strategies to improve customer engagement.
• Prioritize and manage multiple accounts effectively.
• Work fully remotely within your country of residence.

Requirements

• Must be located in the United States to work remotely.
• Ability to manage a large portfolio of accounts.
• Strong customer relationship and retention skills.
• English proficiency at least B2 level.