Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing customer relationships and driving product adoption to maximize retention and optimize application use with an accent on understanding customer priorities and implementing strategies for success. Focus on managing feedback, collaborating cross-functionally, and tracking activities in Salesforce and Gainsight.

Location: Canada - St. John's - Newfoundland & Labrador, Canada - Toronto - Ontario

Company

hirify.global is revolutionizing Financial Crime Management by providing cutting-edge, cloud-based solutions for financial institutions to create the world’s most effective financial crime fighting network.

What you will do

• Build and maintain strong relationships with key customers across departments as their primary contact.
• Leverage deep knowledge of the hirify.global product suite to align customer needs with solutions.
• Drive retention by maximizing product adoption and optimizing application use.
• Conduct strategic customer interviews and deliver Business Reviews aligned with their success goals.
• Manage feedback and escalations promptly while collaborating cross-functionally and tracking activities in Salesforce and Gainsight.

Requirements

• 5+ years of experience in customer relationship management.
• Strong ability to engage customers, uncover issues, and build trust.
• Skilled at navigating and influencing stakeholders across all levels.
• Proven ability to manage multiple priorities while maintaining quality.
• Adaptable and proficient with CRM tools in fast-paced environments.

Culture & Benefits

• The company welcomes people from all backgrounds and identities.
• The company is an equal opportunity employer.
• Offers a competitive, well-rounded rewards package that supports you and your family — inside and outside of work.