Client Advocate Specialist

TL;DR

Client Advocate Specialist: Supporting schools and families by managing concerns and complaints with an accent on client advocacy, problem solving, and data-driven insights. Focus on de-escalating complex situations, collaborating cross-functionally, and improving service quality in behavioral health.

Location: Remote, based in the United States

Salary: $55,000–$75,000

Company

hirify.global is an early-stage company building innovative mental health programs for children, focusing on collaboration with schools to improve student well-being.

What you will do

• Serve as primary contact for schools and families, managing concerns and complaints with empathy and professionalism.
• Document and track cases, ensuring timely resolution and accurate reporting of trends.
• Collaborate with clinical, customer success, and operations teams to improve service delivery.
• Analyze feedback to provide actionable insights for quality improvement.
• Educate stakeholders on resources, policies, and expectations.
• De-escalate emotionally charged situations and problem solve cross-functionally.

Requirements

• Must be based in the United States and eligible to work (W2 employment).
• Bachelor’s or master’s degree in social work, psychology, healthcare administration, or related field, or equivalent experience.
• 3+ years experience in client advocacy, patient experience, or customer service in healthcare or behavioral health.
• Strong problem-solving, communication, and organizational skills.
• Ability to analyze data and present insights clearly.
• Preferred bilingual Spanish fluency.

Nice to have

• Experience working with pediatric populations, schools, or families.
• Fluency in Spanish.

Culture & Benefits

• Competitive salary and equity ownership.
• High-quality health insurance with $0 premium option.
• Dental, vision, and life insurance.
• 4 weeks paid PTO plus sick leave and holidays.
• 401K with employer match.
• Mission-driven, team-based culture.