Cx Agent

TL;DR

Cx Agent (Customer Support): Handling non-medical customer inquiries via phone, email, chat, and EMR systems for health and wellness products with an accent on customer satisfaction, productivity, and quality. Focus on navigating multiple platforms, collaborating with teams, and escalating medical inquiries appropriately.

Location: Must be based in the US and work remotely

Salary: $19.50 per hour (approx. $3120/month)

Company

hirify.global is a leading health and wellness platform revolutionizing telehealth by providing personalized, accessible, and affordable healthcare solutions.

What you will do

• Provide timely and accurate responses to customer inquiries via email, phone, chat, and EMR systems
• Maintain high productivity and quality standards in customer service interactions
• Use various customer service platforms and tools efficiently
• Collaborate with other agents and leadership to resolve issues promptly
• Participate in training to enhance knowledge and skills
• Escalate medically related inquiries to appropriate teams

Requirements

• Must be based in the US
• 2+ years of customer service experience, preferably in healthcare
• 2+ years working remotely in a quiet environment
• High school diploma or equivalent; related degree is a plus
• Strong written and verbal communication skills
• Ability to multitask and navigate multiple digital platforms
• Willingness to work non-standard hours including weekends and holidays

Culture & Benefits

• Flexible remote work environment
• Comprehensive Total Rewards package including potential equity grants
• Commitment to diversity, ethics, wellness, and inclusion
• Support for reasonable accommodations for disabilities