Customer Support Consultant

TL;DR

Customer Support Consultant: Responding to and resolving customer inquiries via multiple channels with an accent on building positive relationships and applying the latest customer happiness practices. Focus on working fully remotely in a multicultural environment with strong communication and analytical skills.

Location: Fully remote

Company

hirify.global is a global Support-as-a-Service company providing secure technical and customer support services for tech companies worldwide.

What you will do

• Respond and resolve customer inquiries and issues via emails, calls, and chats
• Build positive and long-lasting relationships with customers
• Meet team KPIs and stay updated with cutting-edge technology
• Securely handle customers’ sensitive information
• Apply the latest customer happiness practices
• Communicate with developers and other IT departments

Requirements

• Excellent French and English skills (C1) for both spoken and written
• At least 1 year of experience in customer support
• Analytical and research skills
• Positive, responsible, and proactive attitude
• Personal laptop/computer with minimum 8GB RAM and stable internet connection (50 Mbps download, 40 Mbps upload)

Nice to have

• Experience with CRM systems
• Experience in technical support

Culture & Benefits

• Fixed schedule (Monday-Friday, 2 PM — 10 PM GMT+0)
• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD with bonuses for referrals
• Paid intensive training and probation
• Work-life balance and responsive management
• Support for self-development