Technical Customer Support Representative (SaaS)

TL;DR

Junior Technical Customer Support Representative (eLearning): Providing technical support for an e-learning platform across multiple channels with an accent on diagnosing problems, translating complex platform behaviors into plain language, and collaborating with various teams. Focus on becoming a platform expert, improving support resources, and handling diverse customer inquiries from technical issues to bug reporting.

Location: Remote (Greece & Cyprus), with options for onsite in Chania or Athens (Greece) or Limassol (Cyprus).

Company

hirify.global is a globally recognized e-learning courses platform aiming to shape the future of online education.

What you will do

• Become an expert on the hirify.global platform and how to adapt it for diverse users.
• Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As.
• Diagnose problems through structured thinking and product knowledge, escalating only when necessary.
• Translate complex platform behaviors into plain, understandable language for customers.
• Collaborate with teammates to share insights, solve problems, and flag issues.
• Work closely with QA, Sales, Product Management, CSM, Training, and Software Development teams.

Requirements

• English: C1+ required (fluent speaker with excellent verbal comprehension and written clarity).
• Curious, analytical, and energized by live problem-solving.
• Ability to explain technical concepts simply.
• Calm under pressure and able to troubleshoot in real-time during support calls or webinars.
• Highly coachable, actively seeking and using feedback for improvement.
• Quick learner with strong memory and retention of complex workflows and platform logic.

Nice to have

• Familiarity with SaaS tools, support platforms, or LMS products.

Culture & Benefits

• Private life and health insurance plan.
• Fully remote work if you prefer to work from home, with occasional team meetings.
• Personal annual training budget.
• Annual home office allowance.
• Company laptop.
• 23 days of paid time off.
• Access to AI tools at work.

Hiring process

• Candidates will complete a live ticket simulation to demonstrate structured thinking, troubleshooting, and communication clarity.