Technical Customer Support Representative

TL;DR

Technical Customer Support Representative: Diagnosing, solving, and elevating customer interactions for an e-learning platform with an accent on product intelligence and customer trust. Focus on simplifying complex ideas, collaborating with the team, and deeply understanding the product to help users succeed.

Location: Remote, must be based in LATAM. The company maintains offices in Chania (Greece), Athens (Greece), and Limassol (Cyprus).

Company

hirify.global is one of the globally top 5 e-learning courses platforms.

What you will do

• Become an expert on the hirify.global platform, understanding its logic and workflows.
• Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As.
• Diagnose problems through structured thinking and product knowledge, escalating only when necessary.
• Translate complex platform behaviors into plain language for customers.
• Collaborate with teammates and other internal teams (QA, Sales, Product Management, CSM, Training, Software Development).
• Occasionally lead 1:1 support demos to guide users through specific setups or workflows.

Requirements

• Fluent English speaker with excellent verbal comprehension and written clarity.
• Curious, analytical, and energized by live problem-solving.
• Ability to take a technical concept and explain it simply.
• Calm under pressure and able to troubleshoot in real-time during calls or webinars.
• Highly coachable, actively seeking and using feedback for improvement.
• Quick learner with strong memory and retention of complex workflows and platform logic.
• Strong time management skills, respecting shifts, deadlines, and customer time.
• Ready to deeply engage with hirify.global’ features, customers, and community.

Nice to have

• Familiarity with SaaS tools, support platforms, or LMS products.

Culture & Benefits

• Private life and health insurance plan.
• Fully remote work with team meetings a few times per year.
• Personal annual training budget.
• Annual home office allowance.
• Company laptop.
• 23 days of paid time off plus 3 early summer Fridays in July and August.
• Access to AI tools at work and a free hirify.global School to build your own courses.
• Opportunity to grow and shape the future of e-learning.
• Work with an entrepreneurial, international, and highly motivated team with a flat hierarchy.