Lead Software Engineer

TL;DR

Lead Software Engineer (Backend): Deliver senior-level technical configuration, architecture leadership, and project management for hirify.global CXone contact centre solutions with an accent on customer engagement, system lifecycle management, and business analysis. Focus on managing complex deployments, mentoring junior staff, and ensuring customer satisfaction in a global remote environment.

Location: Remote (United Kingdom)

Company

hirify.global is a global software leader specializing in AI, cloud, and digital solutions for customer experience, financial crime prevention, and public safety, serving over 25,000 businesses worldwide.

What you will do

• Provide senior-level technical configuration, programming, and architecture leadership for contact centre technologies.
• Manage end-to-end system lifecycle projects including costing, risk analysis, and change control.
• Perform business analysis and user needs assessment for major projects.
• Supervise and mentor intermediate and junior staff and subcontractors.
• Ensure customer satisfaction and manage customer expectations effectively.

Requirements

• Must be based in or able to work remotely from the United Kingdom.
• Strong expertise in contact centre technologies and related ecosystems (CRM, telecommunications, analytics).
• Experience in project management and business analysis.
• Excellent communication skills for customer-facing roles.
• Ability to mentor and supervise junior staff.
• Proficient in English (minimum B2 level).

Culture & Benefits

• Work remotely with a global, innovative team.
• Opportunity to work with leading AI and cloud technologies.
• Engage with a diverse customer base including Fortune 100 companies.
• Supportive environment with emphasis on ethics and professional conduct.