Customer Advocacy Manager

TL;DR

Customer Advocacy Manager: Building and leading a global customer advocacy strategy and programs with an accent on integrating across go-to-market teams and creating high-velocity customer storytelling. Focus on designing and managing customer advisory boards, executive engagement, and robust content strategies to drive measurable business impact.

Location: US - Remote

Salary: $148,000 - $179,000 USD (typical) or $164,000 - $199,000 USD (select locations)

Company

hirify.global is a product company pioneering analytics engineering, transforming raw data into reliable, actionable insights, and supporting AI use cases for over 5,400 customers.

What you will do

• Build and lead a scalable, end-to-end customer advocacy strategy across go-to-market teams.
• Partner with global marketing teams to create high-velocity, multi-format customer storytelling programs.
• Design, manage, and evolve the Customer Advisory Board program, including executive engagement and meetings.
• Own content strategy and execution for the hirify.global Executive Summit.
• Develop scalable systems, workflows, and documentation for advocacy programs.
• Grow, nurture, and steward long-term relationships with executive and practitioner-level customer advocates.

Requirements

• Must have US work authorization.
• 5+ years of experience in customer marketing or customer advocacy roles.
• Experience leading customer advocacy, community, or reference programs in a SaaS or technology environment.
• Proven success designing and managing customer advisory boards and executive engagement programs.
• Exceptional relationship-building and cross-functional influence skills.
• Strong program and project management capabilities, with experience building scalable systems and processes.
• Experience developing high-impact customer content programs with sustained production velocity.

Culture & Benefits

• Unlimited vacation time with a culture that actively encourages time off.
• 401k plan with 3% guaranteed company contribution.
• Comprehensive healthcare coverage and generous paid parental leave.
• Flexible stipends for Health & Wellness, Home Office Setup, Cell Phone & Internet, Learning & Development, and Office Space.
• Operate in a fully remote, globally distributed, asynchronous environment.

Hiring process

• Interview with a Talent Acquisition Partner.
• Interview with Hiring Manager.
• Complete a Take Home Task.
• Team Interviews with close stakeholders and leaders.