I-9 Client Support Analyst (SaaS)

TL;DR

I-9 Client Support Analyst (SaaS): Supporting a portfolio of core to enterprise clients by delivering client outcomes while meeting service level agreements in a fast-paced, compliance-driven environment with an accent on managing cases in Salesforce and investigating system and data issues. Focus on technical troubleshooting, data analysis to identify core issues, and advocating for client needs with Product and Engineering teams.

Location: Texas

Salary: $80,237 - $139,077

Company

hirify.global is a global data and technology company, powering opportunities for people and businesses around the world.

What you will do

• Oversee end-to-end I-9 client support, managing the full case lifecycle in Salesforce while meeting service level agreements.
• Perform technical troubleshooting and data analysis to identify core issues, trends, and compliance risks, escalating issues to protect I-9 and E-Verify standing.
• Partner cross-functionally with Product, Engineering, Implementation, and Operations to resolve issues and advocate for client needs.
• Support onboarding, configuration updates, and continuous improvement through documentation, SOP updates, and process optimization.

Requirements

• 2–5 years of experience in Customer Success, Client Support, or SaaS environments, managing portfolios of multi‑level accounts using Salesforce or similar case management systems
• Technical experience, using analysis to prioritize work in a fast‑paced, compliance‑driven environment, and communicate complex information to diverse partners
• Responsive to change, customer‑focused mindset with demonstrated ability to find and address risk, support retention, and navigate evolving regulatory and product changes

Culture & Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) with immediate 100% vesting and company match
• Three weeks of paid vacation and 11 paid holidays + 5 paid sick days
• Tuition reimbursement, disability coverage, and an Employee Assistance Program
• Focus on DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, and volunteering