Solutions Engineer

TL;DR

Solutions Engineer (Customer Success): Provides technical solutions, demos, and support to prospective customers, focusing on hirify.global product expertise and assisting the Sales team. Focus on implementing proof-of-concepts, addressing technical questions, and ensuring customer satisfaction and continuity.

Location: Remote, U.S.

Salary: $100,000 - $140,000

Company

hirify.global empowers enterprises, developers, and individuals to securely store and share sensitive data with a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations.

What you will do

• Function as a Subject Matter Expert (SME) for hirify.global and its suite of services.
• Conduct engaging implementation-specific demos and product technical Q&A sessions.
• Assist account executives with positioning new or upcoming product features to customers.
• Build scripts, integrations, and examples for customers to test product functionality during pre-sales proof-of-concepts.
• Provide guidance and assistance for customer implementation of hirify.global, integration with their technology stack, and general security.
• Coordinate hand-off to Integration Engineering and Customer Success Engagement Management teams to move customer environments from proof-of-concept to production.

Requirements

• Excellent English and grammar.
• Excellent problem-solving skills.
• Experience from a previous technical position (e.g. Sales Engineer, Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer, etc).
• Ability and desire to work remotely, with possible travel as needed.
• Familiarity with areas/technologies like Linux, Windows, macOS, Docker, Kubernetes, Active Directory, LDAP, GCP, AWS, Azure, GitHub, NGINX, SQL, TCP/IP, DNS, HTTP, SMTP, SSO, RESTful services / API’s.

Culture & Benefits

• User community loves hirify.global.
• Dedicated to building a diverse and talented team.
• Work remotely with motivated and supportive team members across the world.
• Take on new challenges with the support of your team, and join the growth-club to continue personal and professional development.

Hiring process

• Meeting with our Recruiting Team
• Interview with Director of Solutions & Implementation Engineering
• Interview with VP of Customer Success
• Interview with Chief Sales Officer
• Interview with Chief Customer Officer