Technical Support Engineer

100 000 - 130 000$

Формат работы

hybrid

Тип работы

fulltime

Грейд

middle

Английский

Страна

Вакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Technical Support Engineer: Troubleshooting and resolving complex issues across the hirify.global platform, including web applications and APIs, with an accent on ATS integrations and SSO setup. Focus on collaborating with engineering to identify root causes, validate fixes, and enhance platform reliability for users.

Location: Hybrid in Santa Clara, CA

Salary: $100,000 – $130,000

Company

hirify.global provides a platform that helps companies hire and upskill developers based on skills, not pedigree, and is trusted by over 2,500 innovative companies.

What you will do

Troubleshoot and resolve issues across the hirify.global platform, including web applications, APIs, ATS integrations, and developer tools.
Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other Identity Providers.
Engage clearly and confidently with customers through tickets and live Zoom sessions.

Requirements

2+ years of experience in a technical support or product support role for a SaaS platform.
Ability to debug full-stack web applications and use developer tools effectively.
Proficiency with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
Basic coding skills in Python or Ruby for automation or simple data validation tasks.
Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.

Nice to have

Background in HR tech, developer tools, or assessment platforms.
Ability to build scripts and tools to accelerate troubleshooting.
Familiarity with AWS or GCP and observability tools such as New Relic.

Culture & Benefits

Focus on making a significant impact through work.
Strong emphasis on high standards to achieve great outcomes.
A culture that values ownership and collaboration.
Opportunity to work with products customers genuinely love.
A team that moves with urgency and prioritizes user-friendliness.

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