Junior Technical Support Specialist (Night Shifts) (Fintech)

TL;DR

Junior Technical Support Specialist (Fintech): Resolving transaction-related issues and responding to client inquiries via support channels with an accent on PSP and crypto payments. Focus on analyzing system logs to identify technical errors and ensuring smooth payment flows.

Location: Remote

Company

Our client provides smart, fast, and secure crypto payment solutions designed to simplify digital finance for businesses worldwide.

What you will do

• Respond to client inquiries via support channels in a timely and professional manner.
• Investigate and resolve transaction-related issues (PSP and crypto payments).
• Track and monitor payment flows and transaction statuses.
• Analyze system logs to identify technical errors and inconsistencies.
• Escalate complex cases to relevant internal teams with a clear technical context.
• Maintain accurate documentation of cases and resolutions.

Requirements

• Proven experience in fintech (PSP, crypto processing, payment systems).
• Strong understanding of transaction lifecycles and payment infrastructures.
• Ability to read and interpret technical logs.
• Experience with tracking crypto transactions (blockchain explorers, wallet flows, confirmations).
• Technical mindset and analytical problem-solving skills.
• Readiness to work night shifts regularly.
• Upper-Intermediate level of English

Culture & Benefits

• Professional growth within the crypto payments domain.
• A collaborative and dynamic work environment.
• Competitive compensation.
• Social benefits