Customer Support Specialist I

TL;DR

Customer Support Specialist I: Assisting members with credit-related memberships, services, and product offerings with an accent on providing excellent customer service and understanding credit information. Focus on effectively handling escalated customer issues and interpreting customer grievances.

Location: Hybrid in Heredia, Costa Rica

Company

hirify.global is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.

What you will do

• Assist members with credit-related memberships, services, and product offerings.
• Advocate for solutions that provide reassurance and peace of mind regarding credit information.
• Help members understand the value and benefits of their memberships.
• Effectively handle escalated customer issues.
• Receive customer requests for assistance, identify support needed, and provide assistance or forward requests to the appropriate functional area.
• Adjust to variations in products and understand standard operational procedures for new partners.

Requirements

• 6 months of Inbound call handling experience required.
• High School Diploma required.
• Excellent English written and oral communications skills required.
• PC/internet skills to make fast and accurate decisions.
• Problem-solving skills.
• Ability to maintain performance in a busy environment (80% Occupancy).

Culture & Benefits

• Medical, life, and dental insurance.
• Asociacion Solidarista, International Share Save Plan.
• Flex Work/Work from home options as part of a hybrid setup.
• Paid time off, Annual Performance Bonus.
• Education Reimbursement, Family Bonding, Bereavement Leave.
• Referral Program.
• Equal Opportunity and Affirmative Action employer focused on diversity, equity, and inclusion.

Hiring process

• Clear pre-employment screening.
• Pass an Employee Background Screen, including a criminal background check, previous employment, and education verification.