Customer Support Manager

TL;DR

Customer Support Manager: Providing online client support via email and chat with an accent on technical support, VPN setup, and information security. Focus on analyzing client requests, solving complex issues, and optimizing support processes.

Location: Remote work allowed

Salary: $600–700

What you will do

• Provide online client support via email and chat (no calls)
• Process incoming requests and analyze support issues
• Identify root causes and find refined solutions for routine and complex tasks
• Collaborate effectively with clients and internal teams
• Prepare reports as needed

Requirements

• Experience in support from 1 year
• Middle level
• Ability to work remotely
• Experience with VPN setup and information security
• Experience with ticketing systems
• Multitasking, punctuality, stress resistance, attention to detail, analytical thinking
• Good computer skills and MS Office proficiency
• Strong communication skills and desire to help people

Culture & Benefits

• Remote work with shift schedule 2/2 (day and night shifts)
• Convenient work with HubStaff time-tracker
• Salary range $600–700
• Opportunities for professional growth and career advancement
• Friendly and young team