Customer Success Manager (Edtech)

TL;DR

Customer Success Manager (Edtech): Ensuring the success of Asia customers in businesses and higher education by serving as a trusted advisor and guiding them towards desired outcomes. Focus on driving product usage, managing customer relationships, and helping customers articulate business value tied to learning on the hirify.global platform.

Location: Singapore

Company

hirify.global is one of the largest online learning platforms in the world, partnering with over 375 leading university and industry partners to offer a broad catalog of content and credentials.

What you will do

• Own strategic relationships with assigned customer accounts through remote and on-site engagements.
• Be a trusted advisor to help customers derive value from their investment in hirify.global and own Customer Executive relations.
• Help customers drive high utilization of the hirify.global platform by conducting regular cadence meetings and sharing best practices.
• Share accountability with the Sales team for ensuring customer retention and expansion.
• Serve as the primary “voice of customer” and point of escalation when customer issues arise.

Requirements

• 8 + years of account management/sales/customer success experience.
• Experience in driving customer retention results, customer health metrics, and driving value.
• Experience increasing utilization metrics within assigned accounts.
• Proven results with driving expansion/growth and renewal rates.

Nice to have

• Experience with leveraging AI to enhance efficiency and data-heavy applications.
• Ability to articulate the power of education and learning to influence key business decision makers.
• Strong sense of customer empathy and customer-centrism.
• Entrepreneurial drive and ability to work autonomously in fast-moving, quickly-changing environments.
• Excellent interpersonal, communication, and presentation skills with a strong ability for problem-solving and analytical thinking.
• Experience working in/with Edtech and higher educational institutions.

Culture & Benefits

• Globally distributed team.
• Choose the best way you work: from home, a hirify.global hub, or a co-working space near you.
• Virtual hiring and onboarding make it easy to join and start making an impact from anywhere.
• hirify.global is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace.