Student Support Specialist (EdTech)

TL;DR

Student Support Specialist (EdTech): Independently handling and resolving learner inquiries through various communication channels with an accent on providing high-quality support services. Focus on ensuring a seamless learning experience, effective issue resolution, and sharing insights for product and process improvements.

Location: Fully remote. Service delivery is expected to align with standard Turkish business hours within the Istanbul/Turkiye time zone.

Company

hirify.global is a platform transforming English learning by connecting millions of learners globally with native English-speaking tutors through authentic human connections.

What you will do

• Handle and resolve learner inquiries across various communication channels.
• Provide accurate information to understand and resolve learner issues effectively.
• Coordinate with cross-functional partners and the global support community for complex feedback.
• Observe user trends and share insights for continuous product and process improvements.
• Maintain service excellence in line with established quality and efficiency benchmarks.

Requirements

• Minimum 6 months of experience in Customer Success or Support roles.
• Native-level proficiency in Turkish with excellent grammar and writing skills.
• Intermediate level proficiency in spoken and written English.
• Strong self-motivation and the ability to operate independently with high accountability.
• University degree and a strong interest in the EdTech/Language learning industry.

Nice to have

• Empathetic team player with high problem-solving skills.
• Strong sense of autonomy and a proactive, inquisitive spirit.
• Tech-savvy self-learner.
• Prior experience living or studying abroad, or working within a start-up.

Culture & Benefits

• Committed to providing the best assistance, understanding challenges of learning a new language.
• Flexible, supportive, and fun environment.
• Opportunity for long-term collaboration.
• Autonomous and proactive work environment.
• Opportunity to support continuous product and process improvements.