Customer Success Manager II (Sports Tech)

TL;DR

Customer Success Manager II (Sports Tech): Developing strong customer relationships and maximizing satisfaction for sporting organizations (basketball + netball markets, sporting institutes, and universities in Oceania), ensuring they gain maximum benefit and ROI from their subscription. Focus on understanding client needs, identifying upsell opportunities for additional services, and achieving quarterly and yearly renewal targets.

Location: Hybrid (Sydney, Australia), requiring three days in the office per week. Candidates must live within commuting distance of the office.

Salary: Base Salary Range $55,125 - $91,875 AUD

Company

hirify.global builds products that help coaches and athletes worldwide capture video, analyze data, and share highlights to improve their game.

What you will do

• Develop strong customer relationships and maximize satisfaction across a group of accounts.
• Become a trusted partner for your customers, demonstrating products and educating them.
• Carry out a range of engagement and commercial activities.
• Work toward quarterly and yearly renewal targets.
• Run meetings to understand client needs and identify opportunities for upselling additional services.

Requirements

• Experienced in a client-facing role, preferably at a technology company.
• Excellent communication and presentation skills.
• Technology-savvy with an understanding of concepts like APIs.
• A relationship builder, essential for driving expansion and renewing customers.
• Willing to travel consistently (as frequently as monthly trips) to visit customers.
• Strong project management skills to multitask with multiple internal and external stakeholders.

Nice to have

• Background in the sports industry.
• Experience with Salesforce software.
• Proactive in helping customers improve their product experience.
• Comfortable looking through metrics that showcase user behavior and engagement.
• Autonomous and able to take initiative to solve problems.

Culture & Benefits

• Flexible vacation time, company-wide holidays, and timeout (meeting-free) days.
• Remote work options and provision of necessary technology.
• Open, honest culture with autonomy to try new ideas and ownership of work.
• Resources and opportunities for professional development and career growth.
• Medical and retirement benefits (depending on location).
• Employee Assistance Program and employee resource groups to support mental health.