Data & AI Specialist (AI)

TL;DR

Data & AI Specialist (AI): Providing impactful support and solutions for nonprofit customers using hirify.global's AI-powered people intelligence solutions with an accent on responding to inquiries, offering proactive guidance, and maintaining client interactions. Focus on performing focused research to validate the AI model and dataset and ensuring customer success in fundraising efforts.

Location: On-site in San Francisco, California, USA

Salary: $55,000 - $65,000 annually + Bonus + Equity

Company

hirify.global is a people intelligence and AI company that provides actionable insights to organizations by democratizing access to people data.

What you will do

• Contribute to the success of nonprofit customers by providing impactful support and solutions.
• Respond to user inquiries promptly through phone, chat, and email.
• Provide proactive guidance and best practices for event planning and fundraising efforts.
• Collaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements.
• Maintain accurate and thorough records of all client interactions in Salesforce.
• Perform focused research on US households to help validate the AI model and dataset.

Requirements

• Bachelors degree.
• 1-2 years of experience in a customer support role, ideally in the tech or nonprofit sectors.
• Proven ability to adapt to shifting priorities and manage multiple tasks effectively.
• Familiarity with Salesforce or similar CRM platforms.
• Exceptional communication skills, both written and verbal.
• Proven ability to analyze and resolve issues effectively.

Nice to have

• Previous experience working for a high growth startup.

Culture & Benefits

• Comprehensive benefits package available.
• Operate with core values including excellent communication, transparency, and integrity.
• Focus on providing leverage, making a difference every day, and acting with trust.