Technical Accounts Manager (iGaming)

TL;DR

Technical Accounts Manager (iGaming): Supporting clients of the hirify.global Casino Platform by combining client communication, technical problem-solving, and cross-team coordination with an accent on timely resolution of technical requests and aligning the platform with client needs. Focus on initial troubleshooting, debugging, issue iteration, and translating client feedback into actionable product improvements.

Location: Remote within Georgia, Poland, or Serbia

Company

hirify.global is a product company that has created a secure iGaming platform ensuring high-quality service to clients worldwide through constant innovation.

What you will do

• Coordinate communication between clients and internal teams.
• Act as the client's technical representative and stakeholder for product requests.
• Assist clients with technical requests, perform troubleshooting, debugging, and issue iteration.
• Prioritize and manage client requests and issues, escalating unsolved cases as needed.
• Consult clients on product usage and proactively monitor their system metrics.
• Iterate on client ideas to tailor the product to their needs.

Requirements

• English: B2 or higher required.
• Russian: C1 or higher required.
• Strong communication, analytical thinking, and conflict resolution skills for diverse audiences.
• Experience in business analysis and product management processes.
• Previous experience in large-scale software development environments and customer-facing roles.
• Experience with monitoring and logging tools like Datadog, ELK (Kibana), and JIRA.
• Proficiency in analyzing datasets and understanding GitLab CI/CD pipelines.
• Good command of HTML and CSS.

Nice to have

• Familiarity with Agile frameworks like SCRUM and iterative delivery.
• Understanding of Application Programming Interfaces (APIs), multi-tenant architecture, proxying, and network concepts.
• Basic knowledge of modern frontend frameworks, particularly React, SSR, and SEO principles.

Culture & Benefits

• Private insurance (depending on contract type).
• Paid gym membership.
• Comprehensive Mental Health Program.
• Free English and local language lessons.
• Additional day off per calendar year and referral program rewards.
• Opportunities for upskilling, internal workshops, and professional conferences.