Research Operations Specialist (Gaming)

TL;DR

Research Operations Specialist (Gaming): Streamlining and scaling UX Research efforts by managing study logistics, processes, and tools with an accent on participant recruitment, security, and compliance. Focus on optimizing workflows, supporting research delivery, and maintaining operational standards within the gaming industry.

Location: In-office in a hybrid or full-time capacity in Warsaw, Poland. Relocation to Poland is required.

Salary: 9 500 – 15 345 PLN gross monthly.

Company

hirify.global is a company dedicated to creating revolutionary, story-driven RPGs that captivate gamers.

What you will do

• Manage end-to-end study logistics, including participant recruitment, scheduling, and communication.
• Support the planning and execution of research sessions and playtests to ensure smooth operation.
• Maintain UX Research Lab and tools, ensuring reliability and readiness for use.
• Develop and improve research operations processes, pipelines, and documentation.
• Ensure adherence to privacy, security, and compliance standards for research operations.
• Manage internal ResearchOps projects like external communication initiatives.

Requirements

• At least 3 years of professional experience in research operations or project management.
• Hands-on experience managing projects and improving processes/workflows.
• Ability to identify risks, set priorities, and deliver work efficiently.
• Good familiarity with and understanding of the gaming industry.
• Excellent collaboration, communication, and stakeholder management skills.
• Strong technical awareness for troubleshooting basic issues.
• Very good English proficiency, both written and spoken.

Nice to have

• Familiarity with UX Research or Games UX Research methods.
• Experience with physical UX Research Labs in confidential environments.
• Experience in communication management or PR.
• Familiarity with UX Research and development tools (OBS, Qualtrics, Confluence, Jira, version control).
• Good Polish proficiency.

Culture & Benefits

• Hybrid or full-time in-office working mode in Warsaw, Poland.
• Comprehensive relocation package and assistance, including Polish lessons for employees and family.
• Private medical healthcare, life insurance, annual cancer screenings, and psychological support.
• Paid leave (20-26 days holiday, sick leave) and menstrual leave.
• Access to trainings, lectures, courses, and knowledge-sharing initiatives.
• Dog-friendly office, social events, onsite gym with climbing wall, and bicycle facilities.