Customer Support Engineer (Software)

TL;DR

Customer Support Engineer (Software): Providing customer support for cutting-edge lithography machines by solving software problems with an accent on increasing availability and uptime. Focus on troubleshooting complex software issues, determining structural solutions, and regular customer communication.

Location: Onsite in Kaosiung, Taiwan

Company

hirify.global makes the world’s leading lithography machines.

What you will do

• Prepare, perform, and assist with software actions on hirify.global products, including installing and upgrading software.
• Review and understand complex software documentation.
• Troubleshoot complex software issues on hirify.global products.
• Determine structural solutions to software issues from a service organization perspective.
• Participate in continuous improvement cycles with the development and engineering department.
• Communicate regularly with customers to share software information, such as planning of solutions and status of issue investigation.

Requirements

• Computer Sciences MSc. or equivalent.
• 1-5 years of experience in the semiconductor industry is preferred.
• Easily connect to and learn from your environment.
• Concise, transparent, and open in communication to all stakeholders.
• Able to apply a structured and logical approach to troubleshooting and problem solving.

Culture & Benefits

• Work in a creative, dynamic environment with supportive colleagues.
• Have the flexibility and trust to choose how best to tackle tasks and solve problems.
• hirify.global values and respects the importance of a diverse and inclusive workforce.