Executive Customer Advisor (AI)

TL;DR

Executive Customer Advisor (AI): Advising customers on unlocking the full value of their customer experience (CX) strategy by leveraging hirify.global solutions, with an accent on identifying impactful use cases, delivering value assessments, and advising on high-leverage opportunities. Focus on aligning CX initiatives to strategic business priorities, articulating measurable ROI, and driving executive sponsorship, cross-functional alignment, and long-term value realization.

Location: Remote within the United States with required monthly customer-facing onsite travel and quarterly planning offsites.

Salary: $140,000 – $155,000 USD annually

Company

hirify.global is an AI-powered product company offering a CustomerOS platform that orchestrates customer journeys for retention and growth for over 2,000 companies.

What you will do

• Partner with customers to understand their goals, identify high-impact use cases, and articulate a strategic path to value realization.
• Advise customer executives and success leaders on optimizing their customer success strategy leveraging the latest practices and innovative approaches.
• Develop and deliver strategic consulting engagements to enhance customer experience (CX) strategies and maximize hirify.global solutions.
• Manage multiple customer engagements simultaneously, ensuring timely and effective delivery with strong project management skills.
• Deliver tailored value assessments, maturity reviews, and business cases aligned with customer priorities.
• Collaborate with internal teams (sales, product, marketing) to share insights, enhance customer offerings, and refine value analysis tools.

Requirements

• 7+ years of experience in customer success and/or strategic consulting with a proven record of driving customer value and outcomes.
• 2+ years of leadership experience in customer success.
• Proven experience leading research, analysis, and presentation of insights derived from customer learnings.
• Domain expertise in one or more key functions of customer experience (e.g., customer support, onboarding, customer engagement, retention strategy).
• Exceptional verbal and written communication skills, with demonstrated ability to deliver engaging presentations to C-suite executives.
• Strong analytical and problem-solving skills, with the ability to interpret data and develop actionable recommendations.

Culture & Benefits

• Starting base salary range of $140,000 – $155,000 USD annually, plus an annual bonus and participation in an equity program.
• Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, and 401(k) plan.
• Dental and vision coverage, remote work options (within the United States), and access to coworking spaces globally.
• $10,000 lifetime fertility stipend and dedicated Recharge Holidays (one long weekend each quarter).
• Culture guided by Human-First values, with mentoring and career development opportunities for growth.