Lead Account Manager (Expansion Sales)

TL;DR

Lead Account Manager (Expansion Sales): Growing key accounts through upsell, cross-sell, and renewals while delivering meaningful impact for customers. Focus on building trust with executives by addressing critical challenges and positioning hirify.global as a partner that drives measurable business results.

Salary: INR 0 - INR 0

Company

hirify.global uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations to create exceptional customer (CX) and employee (EX) experiences.

What you will do

• Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• Build trust with executives by addressing critical challenges and positioning hirify.global as a partner that drives measurable business results.
• Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
• Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• Drive net revenue retention by identifying expansion and cross-sell opportunities within existing accounts.
• Build strategic account plans, strengthen executive relationships, and deliver consistent forecasting and revenue execution.

Requirements

• 8+ years in software sales, with a track record of success in growing existing accounts through upsell and cross-sell strategies, and a consistent record of meeting or exceeding goals.
• Proven ability to design and execute account plans while engaging confidently with executives, technical experts, and operational teams alike.
• Skilled in building strong business cases and ROI stories that resonate with diverse stakeholders.
• Excellent presentation, listening, and communication skills that foster value-driven, collaborative conversations.
• Familiarity with the CRM, CX, or ITSM space is a strong plus, though a willingness to learn and adapt is equally valued.

Culture & Benefits

• Foster an environment that enables everyone to find their true potential, purpose, and passion.
• Welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
• Committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.