Manager 1, Assisted Onboarding Service Delivery

TL;DR

Manager 1, Assisted Onboarding Service Delivery (Customer Success): Managing a team of onboarding experts and ensuring the delivery of high-touch, consultative support to help customers solve complex business challenges. Focus on defining operational strategies, meeting performance targets, and advocating for customer needs cross-functionally to influence platform improvements.

Location: Remote - Georgia - United States; Remote - California (Bay Area) - United States; Remote - California (Not Bay Area) - United States; Remote - Texas - United States

Company

hirify.global is the global financial technology platform that powers prosperity for the people and communities we serve.

What you will do

• Recruit, hire, and manage a team of onboarding experts.
• Provide clear direction, coaching, and development to ensure the team is set up for success.
• Manage day-to-day operations, ensuring the team meets KPIs and SLAs.
• Drive initiatives that deliver experiences that resolve complex customer issues and build lasting loyalty.
• Identify opportunities for process improvement and efficiency gains.
• Serve as a key liaison between the service delivery team and other functions to advocate for customer needs.

Requirements

• 3+ years of proven leadership experience, including at least 1 year managing front-line employees in a customer success, support, or service delivery environment.
• Demonstrated ability to build, lead, and coach a high-performing team.
• Deep knowledge of contact center operations, including case management, workforce management, and quality assurance.
• A passion for delivering exceptional customer experiences and a deep understanding of customer needs within complex business environments.
• Proven ability to translate strategic goals into operational plans and execute them.
• Excellent verbal and written communication skills with the ability to influence and collaborate with diverse stakeholders.

Culture & Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• Eligibility for a cash bonus, equity rewards and benefits.