Pharmacy Network Support Associate (Healthtech)

TL;DR

Pharmacy Network Support Associate (Healthtech): Supporting the Pharmacy Network Team in managing relationships between pharmacies and network providers, onboarding new pharmacies, and resolving escalations. Focus on fostering collaborative provider relations, minimizing operational complexity, and ensuring seamless service across the network.

Location: Remote (USA)

Company

hirify.global is a venture-backed Health-Tech company aiming to disrupt the Pharmacy Benefit Management sector with a next-generation drug acquisition platform.

What you will do

• Build and maintain strong relationships with pharmacy providers, addressing escalations and facilitating effective communication.
• Manage and resolve pharmacy escalations by gathering necessary information and collaborating with internal teams for follow-up.
• Resolve issues or conflicts between the organization and pharmacy providers through investigation, root cause analysis, and collaborative solutions.
• Orchestrate incoming communications within the Pharmacy Network Distribution inbox, ensuring inquiries are triaged, tracked, and resolved in a timely fashion.
• Act as the administrative owner of the Pharmacy Network Jira board, routing tasks for swift resolution according to established SLAs.
• Assist in managing the end-to-end network satisfaction survey, preparing materials, monitoring responses, and translating feedback into actionable improvement plans.

Requirements

• High school diploma or equivalent is required.
• 1-2 years of focused administrative support experience in a healthcare, compliance, or credentialing environment is highly preferred.
• Exceptional organizational skills and meticulous attention to detail, with proven ability to manage multiple priorities.
• Strong proficiency in Google Workspace and Microsoft Office Suite (especially MS Excel/Google Sheets), and ability to rapidly learn new enterprise software like Jira.
• Outstanding written and verbal communication skills for clear correspondence with network providers and internal stakeholders.
• A self-driven, motivated, and proactive individual who takes initiative to anticipate needs and problem-solve independently.

Nice to have

• Some college coursework or a relevant certification.

Culture & Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, Life Insurance, and AD&D Insurance.
• Flexible Spending Benefits and a 401(k) Retirement Savings Program.
• Short-term and long-term disability, Discretionary Paid Time Off, and Paid Company Holidays.
• Wellness Benefits, Commuter Benefits, and Paid Parental Leave benefits.
• Employee Assistance Program (EAP).
• Well-stocked kitchen in office locations and professional development and training opportunities.