Strategic Support Specialist (AI)

TL;DR

Strategic Support Specialist (AI): Serving as the primary support partner for AI-focused customers using hirify.global's platform to power model training and human data collection initiatives with an accent on high-touch customer support and deep technical problem-solving. Focus on troubleshooting API integrations, resolving complex queries, and providing guidance on optimizing AI-related studies.

Location: Must be based in Mexico City

Company

hirify.global is the architect of the human data infrastructure that's reshaping the landscape of AI development.

What you will do

• Serve as a dedicated technical support partner for AI organizations running model training, evaluation, and annotation projects on hirify.global.
• Act as an escalation point for Customer Success and Sales on AI-related technical and operational challenges.
• Proactively collect structured feedback from AI organizations to inform product discovery and platform improvements.
• Diagnose and troubleshoot issues related to task routing, participant segmentation, automation workflows, and API-driven pipelines.
• Advise customers on best practices for designing AI-related studies, including annotation tasks, evaluation frameworks, and human-in-the-loop feedback loops.
• Create and maintain technical documentation and best-practice guidance for AI customers integrating with hirify.global.

Requirements

• Experience supporting AI/ML-focused organizations, ideally within model training, LLM development, evaluation, or data annotation environments.
• Understanding of AI development workflows such as supervised fine-tuning, reinforcement learning from human feedback (RLHF), dataset curation, benchmarking, and red-teaming.
• Strong API troubleshooting skills and familiarity with integration debugging and automation workflows.
• Experience using observability and data tools (e.g., Datadog, Metabase, Deepnote, Postman) to diagnose technical issues.
• Ability to interpret logs, identify root causes, and communicate effectively with engineering teams.
• Experience writing or maintaining technical documentation for APIs or integrations.

Nice to have

• Knowledge of industry-specific regulations, like Cyber Essentials, SOC2 an ISO 27001.
• Experience with scripting and using APIs to automate manual processes.
• A background in technical support.

Culture & Benefits

• Enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.
• hirify.global is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity.
• Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research.