Safer Gambling Specialist (Igaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Safer Gambling Specialist (Igaming): Reviewing and monitoring customer accounts to ensure responsible gaming practices with an accent on customer behaviour analysis and regulatory compliance. Focus on proactive communication and collaboration with the AML department to maintain a safe gaming environment.
Location: Malta - San Giljan
Company
Interactive is a leader in content and technology solutions for online RMG, offering content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
What you will do
- Review and monitor customer accounts using internal systems, adhering to responsible gaming guidelines.
- Identify high-risk players by analyzing customer behaviour and activity.
- Communicate proactively via phone, email, and SMS to promote responsible gambling.
- Handle inbound customer communication through phone, chat, and email.
- Promote and maintain knowledge of Responsible Gaming tools.
- Collaborate closely with the AML department to assess customer affordability.
Requirements
- Experience and passion for customer care.
- Previous experience in RG & AML is an added asset.
- Excellent verbal and written command of the English language.
- Attention to detail and excellent communication skills.
Culture & Benefits
- Team united by the mission to bring joy to life through the power of play.
- Committed to talent development and collective brilliance.
- Values include being all about the player and good business citizenship.
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