Unified Communications Specialist

TL;DR

Unified Communications Specialist: Supporting and maintaining UC tools and AV equipment for smooth organisational connectivity and collaboration with an accent on providing exceptional live event support and rapid troubleshooting. Focus on proactive problem-solving, managing conference room systems, and ensuring flawless operation of high-visibility meetings.

This position is hybrid and based in Edinburgh, UK. Candidates must be within commutable distance or willing to relocate to the UK prior to employment.

Company

hirify.global is a leading company in mixed-signal processing, providing innovative end-user solutions for top consumer brands with an award-winning culture.

What you will do

• Provide escalated support for UC tools such as Zoom, Microsoft Teams, and Webex.
• Monitor and maintain conference room systems, including hardware and software updates.
• Perform daily room readiness checks and troubleshoot connectivity/AV malfunctions on-site, engaging vendors as needed.
• Assist during live events and executive meetings with white-glove support.
• Create and update knowledge base articles and support UC account provisioning/deactivation.
• Log and track service requests using ticketing platforms and manage UC equipment inventory.
• Assist in managing administrative portals for Unified Communications software.

Requirements

• Proficiency with UC platforms including Zoom, Microsoft Teams, and Webex.
• Experience with room hardware from brands like Logitech, Poly, Neat, QSC, and Extron.
• Familiarity with ticketing systems such as ServiceNow, Jira, or SolarWinds.
• Strong interpersonal, troubleshooting, and time management skills.
• Ability to communicate effectively with executives and general staff.
• Must be based within commutable distance of Edinburgh, UK, or willing to relocate to the UK prior to beginning employment.
• Ability to access technical data without an export license (no sponsorship for export licenses).

Culture & Benefits

• Award-winning culture built on inclusion, fairness, and community engagement.
• Collaborative and supportive team environment.
• Hybrid work flexibility with in-office days based on business needs and team preference.
• Commitment to diversity and encouraging open collaboration.
• Focus on delivering enjoyable employee experiences.