Senior Manager, IT (AI)

TL;DR

Senior Manager, IT (AI): Leading and scaling IT operations for a rapidly growing AI company with an accent on IT strategy, automation, and global team development. Focus on architecting intelligent, automated systems and ensuring security and compliance for a scaling global workforce.

Location: This is an in-office role based in our San Francisco HQ.

Salary: $200,000–$250,000 + Equity

Company

hirify.global is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

What you will do

• Lead and mentor a team of IT professionals, fostering ownership and continuous improvement.
• Define and execute a multi-year IT roadmap aligned with company growth.
• Transform IT from tactical support to strategic enablement using AI and automation.
• Design and implement automated SaaS provisioning and deprovisioning workflows.
• Build operational workflows based on security and compliance requirements such as SOC 2 and ISO 27001.
• Establish IT governance frameworks and lead the creation of AI tools and workflow builders.

Requirements

• 5–8 years of progressive IT leadership experience in high-growth SaaS or technology companies, including 3+ years managing distributed IT teams.
• Proven track record scaling IT operations through rapid growth phases (e.g., 200 → 500+ employees).
• Strong technical foundation with deep hands-on experience in SaaS administration, MDM platforms (Rippling, Jamf, Intune), and Google Workspace.
• Experience designing and implementing automated IT workflows using APIs, scripting (Python, JavaScript, or similar).
• Working knowledge of SOC 2, ISO 27001, and their operational impact.
• Strong stakeholder management and communication skills, with ability to translate technical concepts for non-technical audiences.

Nice to have

• Experience at AI/ML companies or fast-moving startups that scaled to 300+ employees.
• Background implementing AI-powered ITSM platforms or building AI-driven workflow automation.
• Track record leveraging AI coding tools (Cursor, Claude, GitHub Copilot) for automation and productivity improvements.
• Familiarity with modern security tooling such as SentinelOne, CrowdStrike, or similar EDR platforms, as well as SIEM tooling and DLP.
• Knowledge of identity and access management systems (Okta, Google Workspace).

Culture & Benefits

• In-office company driven by values: Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.
• Medical, dental, and vision benefits.
• Take what you need vacation policy.
• Daily lunches, dinners and snacks in the office.