CSM Director

TL;DR

CSM Director: Leading and scaling global Customer Success teams responsible for customer retention, expansion, and revenue growth with an accent on implementing global CS processes and KPIs. Focus on fostering a high-performance, customer-centric culture and building strong executive relationships with enterprise customers.

Location: Hybrid work based in Petah Tikva, Israel.

Company

hirify.global is a global data MVNO providing enterprise-grade, global connectivity and IoT services across over 200 countries via a powerful software platform.

What you will do

• Lead and scale global Customer Success teams across multiple regions.
• Manage and mentor team leads, fostering a high-performance, customer-centric culture.
• Own retention, renewal, and expansion targets across the customer portfolio.
• Define and implement global Customer Success processes, playbooks, and KPIs.
• Build strong executive relationships with key enterprise customers.
• Represent the voice of the customer internally and influence product and business strategy.

Requirements

• 8+ years of experience in Customer Success or similar customer-facing roles within Tech/SaaS/software companies.
• 5+ years of experience leading and scaling CSM or Account Management teams.
• Proven experience managing managers and teams of 20+ individuals across multiple regions.
• Demonstrated ownership of revenue targets (renewals, retention, expansion).
• Experience working with global enterprise customers.
• Strong analytical and data-driven mindset with the ability to translate insights into action.
• Excellent listening, negotiation, and executive presentation skills.
• Native-level English proficiency.

Nice to have

• Experience in Sales or commercial roles.
• Knowledge or experience in the IoT and/or Telecommunications industry.

Culture & Benefits

• Hybrid work model.
• Work-life balance initiatives.
• Food allowance, parking, and cellular/unlimited data plans.
• Professional development budget and growth opportunities.
• Global company environment with opportunities to collaborate with diverse teams.
• Fun working environment with company activities including air hockey and ping-pong tournaments.