Lead Live Ops Manager (Gamedev)

TL;DR

Lead Live Ops Manager (Gamedev): Own and elevate live operations execution for WWE Champions, focusing on planning, performance analysis, and optimization of major live events and promotions. Focus on driving segmentation and A/B testing, leading live issue responses, and improving operational excellence and processes.

Location: Remote from United States or Canada

Salary: $144,200 - $215,000 USD

Company

hirify.global is a leading global interactive entertainment company developing, publishing, and live-operating many beloved mobile game experiences.

What you will do

• Lead end-to-end execution of major live events, promotions, and offers for WWE Champions, ensuring quality and player impact.
• Drive the Live Ops calendar, proactively managing sequencing, dependencies, and operational risks across teams.
• Lead live issue response during high-severity incidents, coordinating cross-functional partners and maintaining clear communication.
• Analyze Live Ops performance using SQL and analytics tools to identify trends, risks, and opportunities for improvement.
• Drive the use of segmentation and A/B testing within Live Ops, partnering with Product and Analytics.
• Identify systemic gaps and proactively drive improvements in Live Ops workflows, tooling, and quality controls.
• Serve as a trusted Live Ops partner to Product, Engineering, Analytics, Publishing, and Support.
• Mentor mid-level and junior Live Ops Managers on execution quality, analytics usage, and experimentation.

Requirements

• 7–9 years of experience in Live Ops, game operations, or live service roles, ideally in mobile free-to-play.
• Strong SQL proficiency and deep experience using analytics tools such as Looker or Tableau.
• Proven experience designing, executing, and learning from segmented Live Ops content and A/B tests.
• Proven track record owning complex Live Ops calendars and high-impact live events.
• Strong analytical judgment with the ability to translate data into operational and strategic improvements.
• Excellent cross-functional communication and stakeholder management skills.
• Demonstrated ability to raise quality standards and mentor others through influence.
• Strong player-first judgment, especially in live issue handling and fairness decisions.
• English: B2 required (for CV).

Nice to have

• Familiarity with Live Ops admin tools, configuration systems, or experimentation frameworks.
• Experience working on social, competitive, or franchise-driven games (e.g., sports, fighting, licensed IP).

Culture & Benefits

• Unlimited paid time off, including paid holidays and hirify.global free days.
• Comprehensive benefits package, including healthcare benefits, retirement benefits, and pet insurance.
• Opportunity to inspire play every day within a global team of game lovers.
• Distinctive tenet-driven culture.
• Proprietary technology platform, Playgami.