Senior Manager, Customer Marketing (AI)

TL;DR

Senior Manager, Customer Marketing (AI): Building and scaling a customer reference program to drive product demand and adoption for an AI platform with an accent on developing customer advocacy and creating high-impact customer proof. Focus on translating complex outcomes into credible customer stories and measuring the impact on market awareness and pipeline.

Location: Hybrid in San Francisco, CA, Sunnyvale, CA, New York, NY, Livingston, NJ, or Bellevue, WA. Remote work may be considered for candidates located more than 30 miles from an office.

Salary: $161,000–$273,000

Company

hirify.global, the AI Hyperscaler, acquired Weights & Biases to create a powerful end-to-end platform for developing, deploying, and iterating AI faster.

What you will do

• Build and scale the end-to-end customer reference strategy for Weights & Biases products.
• Recruit, manage, and nurture customer advocates across various industries, use cases, and personas.
• Track and report the impact of customer references on pipeline, win rates, and deal velocity.
• Support revenue and go-to-market teams by providing timely customer references for active deals.
• Create high-impact customer proof by enabling customer participation in webinars, events, and analyst briefings.
• Support review and ratings programs (e.g., G2, Gartner Peer Insights).

Requirements

• 8+ years of experience in building and managing customer references or Product Marketing Manager (PMM) experience.
• Strong analytical skills to report on the success of customer reference programs.
• Self-driven and proactive in identifying process improvements and collaborating with team members.
• Passion for measuring the impact of your work on market awareness, thought leadership, and demand.
• Ability to build relationships with customer champions, executives, and innovation leaders.
• Excellent storytelling skills to translate technical wins into inspiring narratives about the benefits of AI.
• Must be a U.S. person (U.S. citizen or national, lawful permanent resident, refugee, or asylee) or eligible to obtain required export authorization due to U.S. Government export regulations.

Culture & Benefits

• Competitive base salary, discretionary bonus, and equity awards (based on eligibility).
• Comprehensive benefits package including 100% company-paid medical, dental, and vision insurance.
• Company-paid life insurance, voluntary supplemental life insurance, and short/long-term disability.
• Flexible Spending Account (FSA), Health Savings Account (HSA), and Tuition Reimbursement.
• Ability to participate in Employee Stock Purchase Program (ESPP).
• Mental Wellness Benefits through Spring Health, Family-Forming support by Carrot, and Paid Parental Leave.
• Flexible, full-service childcare support with Kinside.
• 401(k) with a generous employer match and Flexible PTO.
• Catered lunch provided daily in office and data center locations.
• Work culture focused on innovation, disruption, and an entrepreneurial outlook.