Specialist I, Provider Support

TL;DR

Specialist I, Provider Support (Healthtech): Troubleshooting and resolving technical issues, assisting and educating customers on the hirify.global platform with an accent on problem identification and platform improvement. Focus on advocating for clients and therapists, demystifying complex systems, and ensuring support throughout their journey.

Location: Remote (US)

Company

hirify.global is a three-sided marketplace powered by technology, aiming to make high-quality mental healthcare accessible and affordable by empowering providers, augmenting insurance payors, and serving patients.

What you will do

• Troubleshoot and resolve client and therapist issues via phone and live chat.
• Identify root causes of problems and collaborate with Product teams to improve the platform.
• Educate customers on the hirify.global platform and provide excellent customer service.
• Serve as a passionate advocate for clients and therapists, ensuring they feel heard and supported.

Requirements

• Self-motivated, eager to learn, and comfortable with ambiguity and asynchronous communication.
• Love for problem-solving and natural curiosity, especially about health tech.
• Work ethic defined by kindness and empathy, prioritizing customer experience.
• Ability to work independently and remotely, adapting to changing priorities and customer needs.
• Comfortable meeting quantitative metrics, including the number of conversations worked on per day.
• Thrive working at a fast-paced startup and excited about contributing to its growth.

Nice to have

• At least one year of successful customer-facing professional experience.
• Knowledge of how Insurances and Coverage works in the US Healthcare industry.
• Basic programming or engineering skills and/or interest, or education/training/certification in a business- or technology-related field.

Culture & Benefits

• Comprehensive health coverage: medical, dental, and vision insurance, plus life and disability coverage.
• Up to 18 weeks paid parental leave and a new child stipend.
• 401(k) program and equity opportunities.
• Stipends for home office setup and ongoing funds for meals.
• Flexible PTO, 12 paid holidays, and a full winter break week.
• Annual stipends for personal and professional growth.
• No-cost access to therapy, weekly flexible hours for self-care, and memberships to leading wellness apps.
• Pet insurance discounts, commuter benefits, and global travel assistance.