Customer Success Manager (CRM)

TL;DR

Customer Success Manager (CRM): Driving success and growth for clients by delivering high-impact service in a scalable support model with an accent on onboarding, workflow consultations, and product adoption. Focus on identifying business needs, translating them into value-based solutions, and generating pipeline.

Location: Europe

Company

hirify.global empowers more than 60,000 organizations to thrive by simplifying and automating their document workflows.

What you will do

• Provide strategic support to help customers onboard smoothly and adopt hirify.global’s tools, including API’s and CRM integrations.
• Lead personalised onboarding sessions, including launch plan meetings, training, and integration setup.
• Proactively drive product adoption through tailored consultations, product updates, and hands-on training.
• Partner closely with Account Management, sharing insights that shape renewal strategies and uncover upsell opportunities.
• Leverage data from platforms like Planhat, Salesforce, and Gong to track customer engagement and identify accounts needing support.
• Improve AI workflows and continuously refine customer playbooks

Requirements

• Experienced: You have 2-3 years of SaaS customer success experience, handling high volumes of customer interactions.
• Organized: You excel at managing multiple priorities and delivering high-quality service in a pooled resource model.
• Growth Mindset: You are open to feedback, adaptable to new challenges, and eager for professional development.
• Agile: You are resourceful and can quickly adapt to changing environments while maintaining customer satisfaction and delivering results.
• English: Business fluency required. Fluency in German or other European languages (e.g., Spanish, French, or Portuguese) is a plus.

Culture & Benefits

• Healthy work-life balance, kindness, and connection—whether remote or in person.
• Inclusive culture ensures every team member feels part of the success.
• Passionate about providing a workplace where people grow, thrive, and have fun.