Application Support Analyst

TL;DR

Application Support Analyst: Maintain and support core line of business applications with an accent on configuration, vendor management, and issue troubleshooting. Focus on providing technical guidance to clients and internal stakeholders, documenting changes, and assisting in system upgrades and implementations.

Location: Belgrade

Company

The hirify.global is one of the world’s largest fund administration and middle office solutions providers, established in Bermuda in 2003, with over 13,000 employees across 112 offices worldwide.

What you will do

• Maintain and support core line of business applications.
• Configure and set up systems according to Business Requirements.
• Monitor, troubleshoot, and analyze issues within the Systems.
• Assist in client on-boarding and new systems Implementation projects.
• Provide technical guidance to clients and internal stakeholders.
• Document changes and designs of the application and handle change management.

Requirements

• 3+ years of experience in a support role.
• Excellent team player with improvement initiatives.
• Performance and process-driven mindset with root cause analysis skills.
• Experience with Microsoft technologies and architecture (SQL, IIS, Server platforms).
• Good written and verbal communication skills in English.
• Highly motivated with the ability to multitask.

Nice to have

• FrontInvest / Capital Tracker system knowledge.

Culture & Benefits

• Work in a positive, dynamic environment.
• Job training and possibilities for advancement.
• Competitive salary and additional benefits.
• Full-time role, Monday to Friday.
• Possibility to travel.