Support Engineer

Fable is Hiring

Job Info:

• Company Fable
• Position Support Engineer
• Location Remote.
• Source Empllo
• Published February 21, 2026
• Category Support
• Type Full-Time
• Salary $120k - $160k

📋 Description

• Own end-to-end technical support for customers; primary post-sale contact.
• Troubleshoot complex issues; guide integrations and implementations; scale support.
• Build scalable systems and processes for support.
• Manage escalation, ticketing, SLAs, and cross-team handoffs.
• Collaborate with TAM, Sales Eng, Product, and Eng on onboarding/expansion.
• Surface recurring issues and feed Product/Engineering for fixes.

🎯 Requirements

• 2–5+ years in technical support or SaaS; owning complex issues end-to-end.
• Cybersecurity or enterprise SaaS exposure preferred.
• APIs, logs, JSON, SSO (SAML/OIDC); ability to navigate docs.
• Experience in early-stage or high-growth environments; build processes from scratch.
• Clear written communication; translate findings for technical and non-technical stakeholders.
• Ownership and bias for action; self-starter in fast-paced settings.

🎁 Benefits

• Competitive base + performance bonus.
• Early equity with significant upside.
• Rapid career growth and high visibility across GTM and Product.
• Opportunity to build and define the support function from the ground up.
• A collaborative, mission-driven culture and flexible work model.

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