Implementation Support Specialist

TL;DR

Implementation Support Specialist: Manages the post-onboarding queue, ensures timely and accurate delivery of customer projects, and coordinates with teams to enhance overall client satisfaction with an accent on queue management, ticket coordination, and customer communication. Focus on identifying issues, troubleshooting challenges, and delivering practical solutions in dynamic situations.

Location: For this job we are currently only hiring candidates based in Arizona, Minnesota, Tennessee, Ohio, and Utah.

Salary: $66,700 - $93,400 USD

Company

hirify.global is the leader in AI-powered solutions for the private markets, automating critical workflows across the fund lifecycle.

What you will do

• Oversee the implementation queue, ensuring efficient processing of customer projects and accurate delivery timelines.
• Review and organize incoming tickets in Zendesk, ensuring proper scope and order.
• Serve as the main point of contact for customers, providing updates and clarifications.
• Facilitate interactions with hirify.global’s Legal Network for customized external consultant work.
• Conduct spot checks and light quality assurance on completed work before notifying customers.
• Contribute to shaping and potentially expanding the role.

Requirements

• Relevant experience in project coordination or implementation roles.
• Proven ability to manage multiple request tickets and competing priorities.
• Strong written communication skills to manage expectations and provide timely updates.
• Proactive approach to identifying issues, troubleshooting challenges, and delivering solutions.
• Meticulous attention to detail in tasks such as creating tickets and managing project trackers.
• Proficiency in project management software and ticketing platforms like Zendesk and Jira.

Culture & Benefits

• Remote-first by design, with regular in-person gatherings.
• Paid flexible time off policy.
• Paid parental leave and benefits.
• Employer-supported retirement contributions.
• Monthly phone and internet reimbursement.
• Various options for medical, dental, and vision insurance.