Onboarding Specialist (Spanish)

TL;DR

Onboarding Specialist (Spanish): Providing software training to hotel customers across Europe via screenshare, chat, and phone with an accent on ensuring customers understand how to use the products and benefit from all its features. Focus on qualifying customer requirements, delivering a high standard of customer training, and driving customer projects forward to meet their objectives.

Location: Hybrid in Barcelona

Company

hirify.global is a world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries, processing over 130 million reservations every year.

What you will do

• Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation.
• Deliver a high standard of customer training on the chosen hirify.global product via a digital communication platform.
• Clearly communicate hirify.global's support procedures to the customer to ensure their ongoing satisfaction with our customer service.
• Take ownership of customer's problems and seek to identify, respond and resolve any customer issues.
• Drive customer projects forward, taking ownership of each project meeting its objectives.

Requirements

• Language Skills: English and Spanish
• Proven customer service experience with a passion for providing a premium customer experience.
• Tech-savvy with a sound knowledge of all things technology.
• Experience working towards targets and goal-oriented.
• Customer experience focused.

Nice to have

• Experience in the hotel industry in admin roles, hotel digital marketing, or in a SaaS company.

Culture & Benefits

• Equity packages to be a part of the hirify.global journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.