Customer Success Coordinator (Fintech)

TL;DR

Customer Success Coordinator (Fintech): Managing the success of hirify.global' customers by facilitating program implementation and helping them adjust processes to enhance sustainable business outcomes with an accent on assisting with communication to stakeholders and delivering training sessions. Focus on enabling customers to monitor their performance, reach strategic goals, and increase solution adoption.

Location: Barcelona - hybrid

Company

hirify.global is the leading provider of business sustainability ratings, offering solutions backed by an international team of experts and powerful technology to analyze data and build sustainability scorecards.

What you will do

• Assist customers with creating powerful communication to internal stakeholders and suppliers.
• Help customers identify appropriate actions towards their target achievement.
• Deliver training sessions for relevant customer stakeholders.
• Enable customers to monitor their performance and progress through relevant program KPIs.
• Represent the customer voice within hirify.global to adapt tools and processes to customer needs.
• Share teamwork and best practices to contribute to the development of hirify.global services and maintain a positive atmosphere.

Requirements

• 2+ years of successful customer support experience with large accounts in a fast-paced environment.
• Bachelor's degree with a focus on sustainability, supply chain, or business is a plus.
• Professional fluency in German and French (reading, writing and speaking) is essential. Additional European languages are a plus.
• Demonstrated analytical skills and attention to detail, with strong Excel skills.
• Familiarity with summarizing data into insights for customer presentations using PPT or Slides.
• Proficiency in G-Suite applications and other tools such as Salesforce or Wrike is a plus.

Culture & Benefits

• Support with necessary office and IT equipment.
• Flexible working hours.
• Wellness allowance for mental and physical wellbeing.
• Access to professional mental health support.
• Hybrid work organization and remote work from abroad policy.
• Meals and Transportation Vouchers (Cobee card), Dental Benefits, Life & Accident Insurance + Private Health Insurance.