Customer Success Partner

TL;DR

Customer Success Partner (eCommerce): Ensuring customers achieve desired results using hirify.global's digital shelf optimization, retail media, and food service aggregator solutions with an accent on customer communication, issue resolution, and report creation. Focus on analyzing data to identify trends and providing actionable insights to improve customer success strategies.

Location: 4 days in-office, 1 day remote in Barcelona, Spain

Company

hirify.global is a data and insights-driven company that serves world-class manufacturers and brands globally, providing innovative tools for e-commerce monitoring.

What you will do

• Respond to customer inquiries providing prompt and accurate information.
• Assist in creating reports that review key KPIs of client data and provide actionable insights.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Maintain and update customer records, ensuring all interactions are accurately documented.
• Assist in creating and maintaining customer support materials, including FAQs and help guides.

Requirements

• Portuguese (Brazilian) fluency is mandatory for client communication.
• English Fluency: Minimum B2 level.
• CRM Experience: Preferred.
• Bachelor’s in Business, Marketing, or Master’s in CX Management.

Culture & Benefits

• Work with colleagues from 10+ nationalities in an international team.
• Be part of a high-performing team in a dynamic and innovative environment.
• Hybrid work model: 4 days in-office, 1 day remote.
• Contribute to a challenging and innovative project with impactful work.
• Flexible benefits: allocate part of your gross salary (pre-tax) to meal vouchers, transport allowance, and private healthcare at a preferential rate.
• Office perks: Fresh fruit and specialty coffee daily in a great location in Barcelona’s Sarrià-Sant Gervasi district.