Customer Service Representative (German Speaker)

TL;DR

Customer Service Representative (German Speaker): Providing clear and friendly support to customers via phone, email, and live chat, resolving pre-sales and after-sales queries. Focus on efficient, single-contact resolution and ensuring a positive customer experience.

Location: Hybrid from Madrid, Remote from Spain

Company

hirify.global is the European Travel-Tech leader in Dynamic Holiday Packages.

What you will do

• Handle inbound and outbound phone calls, emails, and live chats.
• Investigate, advise, and resolve both pre-sales and after-sales queries.
• Ensure efficient, single-contact resolution for customers.
• Create a positive customer experience.

Requirements

• Skilled at providing clear and friendly support in both German and English.
• Legally authorized to work in the country of employment.
• No visa sponsorship is required to obtain employment visa status.

Culture & Benefits

• Inclusive, friendly, and international environment with colleagues from +10 countries and over 48 nationalities.
• Shorter working week (36h as full time).
• Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EU.
• Access to e-learning platforms and professional development training.
• Travel industry discounts and flash exclusive staff fares.

Hiring process

• HR interview (10-30 minutes).
• 1st interview (Manager): soft skills + technical knowledge.