Engagement Manager II (AI)

TL;DR

Engagement Manager II (AI): Leading the full lifecycle of AI deployment programs for marketing clients, including use case design, technical setup, and user acceptance testing. Focus on driving successful customer engagements, improving AI deployment processes, and influencing the product roadmap.

Location: Hybrid in São Paulo, Brazil

Company

hirify.global is a leading customer engagement platform that helps brands deliver great customer experiences using composable intelligence and AI.

What you will do

• Lead the entire AI deployment lifecycle from initial use case design to final user acceptance testing (UAT).
• Facilitate hands-on technical workshops with customers to align on objectives, specifications, and architecture.
• Drive successful customer engagements by managing deliverables, identifying and addressing risks, and ensuring clear communication.
• Champion project management excellence by continuously improving the standardized AI deployment playbook.
• Influence the product roadmap, ensuring it remains customer-centric and meets evolving requirements.

Requirements

• Fluent English and advanced Spanish mandatory.
• 5-7 years of project management, consulting, or professional services experience.
• Bachelor's degree in a technical field; advanced degrees (MBA or MS) preferred.
• Significant experience managing technical projects from start to finish.
• Expertise in leading workshops with senior-level stakeholders.
• Hands-on technical experience allowing conceptual contribution to architectural and machine learning design.

Culture & Benefits

• Competitive compensation, potentially including equity, retirement, and Employee Stock Purchase Plans.
• Flexible paid time off and comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services including fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience designed to foster community, team connections, and innovation.
• Opportunities to give back to the community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups and a collaborative, transparent, and fun culture.