Aftermarket Customer Support Specialist (Automotive)

TL;DR

Aftermarket Customer Support Specialist (Automotive): Supporting repair facilities, collision centers, and automotive partners by managing communications, resolving inquiries, and ensuring a seamless experience across partner touchpoints with an accent on strengthening shop relationships, protecting partner retention, and driving operational excellence. Focus on applying consultative questioning, de-escalating challenging situations, and maintaining strong professional communication.

Location: Onsite in Jacksonville, Florida, USA

Salary: $15.50/hour (approx. $2,480/month)

Company

hirify.global is a global leader in data and software services transforming the vehicle lifecycle into a connected digital experience for partners and customers in over 90 countries.

What you will do

• Serve as the primary point of contact for inbound and outbound calls supporting repair shops and collision centers.
• Manage high call volumes, applying consultative questioning and active listening to understand shop needs and identify solutions.
• Professionally de-escalate challenging situations and maintain positive communication etiquette.
• Navigate multiple systems simultaneously, including CRM platforms and internal knowledge bases.
• Document interactions accurately and collaborate cross-functionally with various teams to resolve complex cases.
• Meet or exceed KPIs related to contact rate, response time, quality assurance, and customer satisfaction.

Requirements

• 1–3+ years of experience in call center, customer support, or automotive services.
• Proven experience handling both inbound and outbound call functions.
• Strong multitasking ability across multiple applications and systems.
• Exceptional verbal communication skills and ability to handle escalated situations with composure.
• Detail-oriented with strong documentation and data-entry accuracy.
• Must be able to work flexible schedules, including evenings, weekends, and holidays.
• Successful completion of a background check and drug screening is required.

Culture & Benefits

• Part of a global company with 6,500 team members fostering an innovative culture.
• Opportunity to support a new Aftermarket Business Unit and contribute to operational excellence.
• Participate in ongoing training, coaching, and performance development programs.
• The company is an Equal Employment Opportunity Employer.