Customer Experience Representative

TL;DR

Customer Experience Representative: Drives customer and solution category success by maximizing platform utilization and enabling sales with an accent on recruitment, training, end-customer acquisition, and pipeline development. Focus on providing valuable insights, technical expertise, and exceptional service to customers and vendors.

Location: This job is onsite in the US, specifically in Williamsville, NY, Irvine, CA, or Scottsdale, AZ.

Salary: $49,500.00 - $79,200.00 USD per year

Company

hirify.global is a leading technology company within the global information technology ecosystem, providing products and services from technology manufacturers and cloud providers.

What you will do

• Drive insights and actions for reseller partners and vendors, identifying opportunities to increase Xvantage platform usage.
• Develop a comprehensive understanding of products and services across the Go-To-Market organization and stay updated on industry trends.
• Collaborate with sales to identify customer needs and assist in pre-sales activities, including product demonstrations and technical consultations.
• Proactively engage with customers to understand their challenges, goals, and requirements, providing personalized recommendations.
• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
• Develop sales collateral, presentations, and marketing materials, and conduct training sessions for category solutions.

Requirements

• Typically requires a four-year college degree or equivalent experience and 2 years of functional experience.
• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services.
• Good communication and presentation skills.
• Self-motivated and proactive with a strong sense of ownership and accountability.
• Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
• Ability to be a team player and to collaborate with cross-functional teams and vendors.
• Must be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Culture & Benefits

• Opportunity to accelerate your career within a global technology ecosystem.
• Eligible for additional rewards, including merit increases, annual bonus or sales incentives, and long-term incentives based on position level and individual performance.
• US-based employees have access to healthcare benefits, paid time off, and parental leave.
• Offers a 401(k) plan with company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits.